At Golf Apparel Store, we’re committed to delivering premium golf wear with the same precision you expect on the course. Our shipping and returns policies are designed for performance—just like our Adidas, Callaway, Cobra, and FootJoy golf apparel.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to serve golfers worldwide (excluding some Asian and remote regions):

  • Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping – via EMS for orders over $50 (15-25 business days after dispatch)

International Note: Customers outside the US may be subject to customs fees. These are the responsibility of the recipient and are not included in your order total.

Our Hassle-Free Returns Policy

We stand behind our technical golf apparel but understand that sometimes returns are necessary. Here’s our straightforward process:

Return Eligibility

  • Items must be returned within 15 days of delivery
  • Products must be unworn, unwashed, with all original tags and packaging
  • Original receipt or proof of purchase required

Important Exception: For hygiene reasons, we cannot accept returns on golf base layers (Callaway Golf Base Layers and FootJoy Golf Base Layers) unless they arrive defective or damaged.

4-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) for return/exchange (include product name, size, color)
  • Reason for return
  • Whether you prefer refund or exchange

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Detailed instructions
  • Prepaid return label (for damaged/defective items only)

Step 3: Package and Ship

Securely package your items including:

  • Completed return form (from original shipment)
  • Original receipt/packing slip

Ship to:
Golf Apparel Store Returns
2741 Maple Court
Philadelphia, US 63463

Step 4: Processing

After we receive and inspect your return (3-5 business days):

  • Refunds: Processed within 5 business days to original payment method
  • Exchanges: Shipped within 2 business days of approval

Refund Details

Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal):

  • Credit/Debit Cards: 5-10 business days for bank processing
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Options

We gladly exchange for:

  • Different size of same item (subject to availability)
  • Alternative product of equal value

Our customer service team can provide technical sizing guidance for performance golf wear like waterproofs and windproof tops.

International Returns

For customers outside the US:

  • You are responsible for return shipping costs
  • Mark package as “Returned Goods” to avoid customs fees
  • We recommend using a trackable shipping service

Damaged or Defective Items

If your Adidas, Callaway, Cobra, or FootJoy golf apparel arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of the damage
  • We’ll provide a prepaid return label and expedite your replacement

Pro Tip: Before returning technical golf wear like Adidas Golf Waterproofs or Callaway Windproof Tops, contact us for care guidance. Some specialized fabrics have unique characteristics that aren’t defects.

For any questions about our shipping or returns policy, email [email protected] Monday-Friday, 9AM-5PM EST.

Thank you for choosing Golf Apparel Store—where your satisfaction matters as much as your performance on the fairway.